Cruise Ship Room Service Steward

US
Category
Room Service

Overview

    • To provide guests with courteous and professional service.
    • To create a pleasant dining atmosphere, enhancing overall experience.
    • To anticipate guests needs.
    • The Room Service with exemplary interpersonal skills and premium service etiquette must offer each Guest a truly memorable level of service, participating actively in the Guest’s onboard experience

Responsibilities

    • Maintains clean and orderly Room Service station at all the times.
    • Prepares a good mise-en-place to ensure that Room Service station is ready at all the times.
    • The major goal of the position is to provide exceptional service to all Guest’s staterooms as per guests’ requests.
    • Keeps passageways in order as per the Company’s Standards.
    • The Room Service with exemplary interpersonal skills and premium service etiquette must offer each Guest a truly memorable level of service.
    • Provides personalized service (remembers guests names and preferences).
    • Assists guest in ordering through the phone by describing the menu.
    • Takes guest orders, obtains orders from the galley and ensures prompt delivery to guests’ stateroom.
    • Ensures that guest requests, beverages, condiments etc. are promptly fulfilled and delivered on time.
    • General cleaning and maintenance according to U.S.P.H. standards.
    • Handles all ship equipment with utmost care and reports any faulty/broken equipment.
    • Clean uniform and tidy appearance, hair, nails, etc. at all times.
    • Performs all other duties as requested by supervisors.
    • Always projects a favorable image of Oceania Cruises.

Qualifications

Safety

    • Participates in safety drills according to instructions.
    • Complies with Oceania’s safety and pollution prevention regulations and operating procedures. Education / Training
    • Standard European restaurant background.
    • Min. 3 years experience in 5-star operation; hotel, restaurant or ship
    • Good knowledge of international cuisine. Language requirements
    • Fluent English Computer knowledge N/A

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