The role of Junior Guest Relations Officer (JGRO) centers around effective and consistent communication made available for all guests in order to ensure total guest satisfaction. The JGRO is ultimately responsible for interacting in a professional manner at all times when in guest contact whether at the Guest Relations Desk or on the switchboard. Exemplary problem resolution skills, keen listening skills, engaging social skills, and organizational skills are key to resolving all service recovery challenges. The JGRO will consistently maintain the departmental and company integrity by accepting ownership for all service recovery initiatives and interactions.
All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program, each employee shall conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees, in the presence of guests or in crewmemberareas.
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
People management responsibilities to ensure optimal performance of the function.
Minimum hiring, language and physical requirements to perform the job.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.