Pool Monitor

US
Category
Housekeeping

Overview

BASIC PURPOSE:

The Hotel Steward/ess – Pool Monitor are not lifeguards.  The HS – Pool Monitor is responsible to oversee and keep a watchful eye over the pools so as to ensure they are safe for our guests to enjoy.

Responsibilities

HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

 

  • While being assigned to open deck areas the HS Pool Monitor must be alert & vigilant to ensure that the facilities are used safely.
  • The HS Pool Monitor assigned to this duty must be alert to controlling crowd behavior, ensuring safe and orderly use of the facilities.
  • While assigned to waterpark/slide duties/pools - the HS Pool Monitors are responsible for the safety and orderly conduct of guests; safe entry and exit of riders from the slides; general crowd control; and enforcement of associated procedures.
  • The HS Pool Monitor will be responsible to correct & report any horse-play or inappropriate behavior to supervisors as necessary.
  • The HS Pool Monitor should report any safety or repairs/maintenance that may be needed for the areas he/she oversees.
  • Maintains constant surveillance of guests in and around the pool; acts immediately and appropriately to secure safety of guests in the event of emergency.
  • Provides emergency care and treatment as required until the arrival of emergency medical services as trained prior to assumption of duties by company dedicated company/individual.
  • Assist with luggage delivery and related duties as instructed.
  • Correct usage, storage and labeling of all chemicals and other applicable equipment.
  • Use of cleaning machines and equipment under the guidance of management, maintain as designated by immediate supervisor.
  • Adhere to the company’s standards regarding dress and appearance (Carnival Look Book).
  • Adhere to all Carnival Service Values at all times.
  • Extend appropriate greeting to all guests and crew at every opportunity using their names.
  • Apply hospitality standards at all times in guest and crew areas.
  • Advise any guest challenges immediately to Housekeeping Management.
  • Follow all safety regulations during the course of duty.
  • During dry docks/wet docks schedules may be altered to include the coverage of stateroom cleaning and services and or special assignments related to the circumstances.
  • Follow all environmental, USPH and HESS - MS procedures as applicable for position.
  • Follow up Time and Attend policy.

Qualifications

REQUIREMENTS:

  • Must be a strong swimmer & comfortable around water
  • Good English skills
  • Strong communication skills and comfortable speaking to English speaking guests
  • Prior Water Park, Lifeguard duties preferred
  • Training will be provided for Shallow Water Lifeguard Certification

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