• Assistant Dining Room Steward - Holland America Line

    Location US
    Food & Beverage Dept.
  • Overview

    Supports Dining Room Steward in all aspects of food and beverage service according to the established company standards.



    NOTE: This job position is open only for Thai Nationality at this time.


    • Responsible for friendly, courteous and gracious service to all Guests.
    • Responsible for offering, selling and serving water for purchase in the Dining Room
    • Responsible for back of the house service delivery to the guest in the Dining Room.
    • Primarily assigned to the Lido Breakfast/ Lunch and the majority of dinners in the Dining
    • Room. Maybe assigned other areas as per management discretion.
    • Follows all food handling and cleaning procedures in accordance with USPH standards
    • Adheres to all company standards as related to all relevant Perfect Set-up presentations.
    • Performs all “Mastiek” duties as assigned
    • Adheres to the company appearance and grooming standards.
    • Responsible for the proper use and maintenance of company issued equipment and utensils in order to prevent damage or loss.
    • Follows company standards as related to maintenance, cleaning and sanitation
    • Maintains the highest level of productivity and service in the work area.
    • Reports immediately all issues pertaining to Guests satisfaction to his managers.
    • Works as a team with superiors, colleagues and other employees in order to achieve the highest possible Guest satisfaction from the services rendered.
    • Follows prescribed procedures for the delivery of service and their order of placement.
    • Follows prescribed procedures for the removal, organization and delivery of dirty dishes to the dishwashing area.
    • Follows all procedures for handling of clean glasses, china and silverware for table set up.
    • Complies with procedure related to clean and dirty items in the dishwashing area.


    1. Diploma 1 hotel or higher (1 year hotel school), with minimum 6 months experience (job training included) or below Diploma 1 with minimum 1 year experience as a waiter at qualified hotels or restaurants (min. 3 stars level). Job experience must have been acquired within the last two years.
    2. Must be male and between 21-35 years old.
    3. Able to work well within a team environment.
    4. Ability to multi-task.
    5. Able to read and understand English and must pass Marlin test. Must meet HAL’s SPEACS and Marlins Test requirements for this function. (Currently Lower Intermediate and 75).
    6. Must meet all requirements when promoted from other positions as part of the career path.

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