To provide exceptional service to each individual guest and to achieve the maximum revenue in the assigned outlet. Must supervise the entire assigned lounge and bar.
NOTE: This job position is open only for Thai Nationality at this time.
Ensure that voiding and charging procedures are done as per company guidelines. Ability to calculate figures
Supervise the assigned beverage outlets as a separate profit center, assuming responsibility for all revenues and expenses
Be fully responsible for the assigned bar stock, inventory and discrepancies. The Company holds the Bartender responsible
Ensure that no item or drink leaves the bar without charging. Ensure all administrative procedures relating to beverage control are followed
Maintain the Par level, ensure all products required for the operation of the bar are available at all times and reports any supply issues to the Beverage Management. Comply with the procedure for requisitioning supplies and beverages
Carry out inventories after each cruise under the guidance of the Controller/Beverage Manager
Ensure correct pouring at Company and guest-sponsored parties
Report for duty five minutes prior to schedule time to ensure proper bar set-up is done, all items and beverages are available.
Brief wait staff in case of special parties, daily cocktails or events
Ensure that wait staff of the assigned bar report for duty punctually wearing the correct uniform and nametags at all times
Ensure atmosphere in the assigned bar is as per standard; music not too loud, lighting, set-up
Ensure that all wait staff in the assigned bar provide courteous and professional service at all times
Ensure that wait staff are on station, that lounge and bar is clean and call for help if needed
Ensure hot appetizers are served at the correct time and that bar snacks are set up in the lounge
Ensure right measurements for cocktails, spirits and liquors are practiced, as well as all standards are followed within the Mixology program
Socialize with clients when time allows
Ensure all vessel records and forms per Company policy, manual and directives are in the assigned area.
Attend daily/weekly Beverage Management Meetings as requested
Attend any training sessions set by the ship’s Management
Inspect assigned Lounge and Bar with respect to physical condition, condition of equipment and decoration to ensure prompt repair and maintenance through reporting to the Management
Respond to changes in the Beverage Department as dictated by the vessel and the Company
Carry out any reasonable assignment as may be assigned by the Beverage Manager
Maintain a good working relationship with own colleagues and all other departments as well as superiors and Head Office
Have a complete understanding of and adhere to the vessel policies relating to Fire, Hygiene, Health and Safety
Maintain a high standard of personal appearance and hygiene at all times
Have complete understanding of the Vessels Rules and Regulation and adhere to the regulations contained therein
Ensure all Company policies and regulations are implemented, followed and maintained
Be willing to work on weekends, public holidays and night time.
Ensure all efforts are made within the assigned bar to meet and exceed revenue budgets and guest satisfaction
Assist in the building of an efficient team of Staff by taking an active interest in their welfare, safety and development
Motivate and train all wait staff whenever required
Carry out on-the-job training at all times. In particular BLDs, WA’s and GPAs are the responsibility of the Bartender
Strong interpersonal communication skills
Report for duty on time
Serve alcoholic beverages only according to Company policies and laws regulating the service of liquor
Product knowledge of all beverage offerings
Excellent knowledge of Mixology is a must
Must have knowledge of international cocktail recipes and international alcohol brands
Maintain bar with good presentation and condition
Knowledge of all shipboard services
Participate in all Company training
Excellent personal hygiene and appearance
Assume responsibility beyond individual roles
Deliver professional presentation every day for every guest
Follow Sanitation Guidelines (USPH)
Follow all garbage-handling procedures
Proper use and sanitation of equipment
Follow dress code and ensure that all BLDs, WA’s and GPAs in the assigned area do so
Apply salesmanship in order to maximize sales volume
Practice up-selling techniques
Assist in training of the new crew and practice always on the job training for BLDs, WA’s and GPAs
Must be able to lead crew
Support supervisor to achieve a better product
Accountable for Cost of Sales, Inventory and POS transactions
Work as a team and be attentive to detail
Cooperate in the safety and accident prevention programs including drills
Carry out any other reasonable duties and responsibilities as assigned
Extensive knowledge of varying brands and quality of liquors.
Basic Knowledge of new and old world wines
Basic knowledge of Cigar and Cigar Service.
Supervision experience required – at least in the past in charge of one bar.
Basic understanding of all technical machines used within the beverage department such as draft beer machine, coffee machine, etc.
Physically fit and able to lift more than 20kg.
Ability to read, interpret and demonstrate the preparation of drink recipes.
Ability to investigate and solve passengers complains, follows up and meet/exceed guest expectations.
Basic knowledge of beverage handling procedures with regard to public health standards.
Cost awareness and full understanding of inventory control and inventory taking.
Extensive Mixology experience
Strong interpersonal and leadership skills.
Ability to train and guide assigned waiting staff.
Excellent appearance, self-starter.
Revenue and guest satisfaction focused.
Ability to conduct spirit tasting and cocktail demonstration in public for passengers and staff.
Excellent open communication style with all levels of employees.
Willing to work on weekends, holidays, and seven days a week and as business requires.